Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodspizzas.digital, place an order, subscribe to our communications, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pequodspizzas.digital), as well as any related services, online ordering platforms, loyalty programs, email communications, social media interactions, and other services offered by Pequod's Pizza (collectively, the "Services").

1. About Us

Pequod's Pizza operates as a food service business in the United States. We take your privacy seriously and act as the data controller responsible for your personal information collected through our Services.

For any questions or concerns about this Privacy Policy or our data practices, you may contact us at any time using the contact information provided above or in Section 14 of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our Services. This information falls into the following categories:

2.1 Personal Information You Provide Directly

When you interact with Pequod's Pizza, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Credentials: Username and password when you create an account on our platform.
• Payment Information: Credit or debit card details, billing address, and other payment-related data. Note that full payment card data is processed by our secure third-party payment processors and is not stored on our servers.
• Order Information: Details of the food items you order, special dietary requirements, preferences, and order history.
• Communications Data: Any messages, feedback, reviews, complaints, or inquiries you send to us via email, contact forms, or social media platforms.
• Marketing Preferences: Your preferences in receiving marketing communications from us and your communication preferences.
• Loyalty Program Data: If you participate in any rewards or loyalty program, information associated with your participation including points earned, redemptions, and program activity.

2.2 Information Collected Automatically

When you access our website or use our digital Services, certain information is automatically collected by our systems or third-party tools:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and hardware configuration.
• Usage Data: Pages visited, links clicked, time and date of visits, time spent on each page, referring URLs, and navigation paths through our website.
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies. Please see Section 8 for more details on our use of cookies.
• Location Data: General geographic location based on your IP address. If you use mobile applications or enable location services, we may collect more precise location data with your consent.
• Log Files: Server logs that record information about how you access and use our Services, including error reports and performance data.
• Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.

2.3 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect with us through Facebook, Instagram, Twitter/X, or other social networks, we may receive profile information as permitted by your settings on those platforms.
• Third-Party Delivery Partners: If you place an order through a third-party delivery application or service (such as DoorDash, Uber Eats, or Grubhub), we may receive limited information related to fulfilling your order.
• Analytics Providers: Aggregated and anonymized data from analytics partners to help us understand how people use our Services.
• Advertising Partners: Information to help us serve you relevant advertising and measure ad performance.

3. How We Use Your Information

Pequod's Pizza uses the information we collect for a variety of business purposes, always in accordance with applicable United States law, including the Federal Trade Commission Act (FTC Act) and, where applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including confirming your order, processing payment, and arranging delivery or pickup.
• To create and manage your online account and loyalty program membership.
• To communicate with you about your orders, including order confirmations, status updates, and receipts.
• To handle customer service inquiries, complaints, and requests.
• To accommodate special dietary needs or preferences you have shared with us.

3.2 Analytics and Service Improvement

• To analyze how our website and Services are used so we can improve the user experience.
• To monitor and evaluate the performance of our website, identify technical problems, and maintain site security.
• To understand customer preferences and menu trends to improve our food offerings and Services.
• To conduct research and analysis that helps us make better business decisions.
• To generate aggregated, non-personally identifiable statistics about our users for internal and external reporting.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and information about new menu items, subject to your marketing preferences and applicable law.
• To display targeted advertisements on our website and third-party platforms based on your browsing and purchase behavior.
• To administer contests, sweepstakes, surveys, or other promotional activities.
• To personalize your experience on our website by displaying content and offers relevant to your interests and order history.

You have the right to opt out of marketing communications at any time. See Section 9 for more information on your rights and how to exercise them.

3.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations in the United States.
• To enforce our Terms of Service and other legal agreements.
• To detect, investigate, and prevent fraudulent transactions, unauthorized activities, and other illegal activities.
• To protect the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• To respond to legal processes such as subpoenas, court orders, or government requests.

4. Sharing Your Information With Third Parties

Pequod's Pizza does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data. These may include:

• Payment Processors: Companies that process credit and debit card transactions securely on our behalf.
• Delivery Partners: Third-party delivery services that help fulfill your food orders.
• Email and Marketing Platforms: Services we use to send marketing emails, newsletters, and transactional communications.
• Cloud Hosting and IT Providers: Companies that provide web hosting, data storage, and related technology infrastructure.
• Analytics Providers: Third-party analytics services such as Google Analytics that help us analyze website usage data.
• Customer Support Platforms: Tools used to manage and respond to customer inquiries and complaints.
• Advertising Networks: Partners who help us deliver targeted advertisements and measure ad effectiveness.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request.
• Enforce our Terms of Service or other policies.
• Protect the rights, safety, or property of Pequod's Pizza, our customers, or others.
• Detect and prevent fraud or other illegal activities.

4.3 Business Transfers

In the event that Pequod's Pizza is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy, or other similar transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs and your information is subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

The security of your personal information is very important to us. We implement a combination of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption.
• Payment data is handled through PCI-DSS compliant third-party payment processors.
• Our systems are protected by firewalls, intrusion detection systems, and regular security monitoring.
• Access to personal data is restricted to authorized personnel only, using role-based access controls.

5.2 Administrative Safeguards

• Employees who handle personal information receive training on data protection and privacy best practices.
• We conduct periodic internal reviews of our data collection, storage, and processing practices.
• We have data breach response procedures in place to respond quickly and effectively to any security incidents.

5.3 Limitations

While we take reasonable precautions to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data, and any transmission is at your own risk. We encourage you to use strong, unique passwords for your account and to log out after each session.

In the event of a data breach that may affect your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law, including applicable state breach notification laws in the United States.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. The specific retention periods we apply are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data destruction policies.

7. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We honor the following rights for all users to the extent required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA, as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or receive a different level of quality as a result of exercising your privacy rights.

7.2 General Privacy Rights for All U.S. Users

In addition to California-specific rights, we provide the following rights to all users of our Services:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations that require us to retain data.
• Right to Data Portability: Where technically feasible and legally required, you may request your data in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to your withdrawal.
• Right to Opt Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using the following methods:

• Email: [email protected]
• Website: pequodspizzas.digital

We will respond to verified requests within 45 days of receipt. If we require additional time (up to 90 days for complex requests), we will inform you in writing. We may need to verify your identity before fulfilling your request to protect the security of your information. Authorized agents may submit requests on your behalf with proper written authorization.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content and advertisements. A cookie is a small text file stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow us to remember your preferences and settings, such as your saved delivery address, language preferences, and login status.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns on platforms such as Google Ads, Facebook, and Instagram.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Most web browsers allow you to refuse or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.
• You may opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.
• To opt out of interest-based advertising, you may visit the Network Advertising Initiative or the Digital Advertising Alliance opt-out pages.
• California residents may also opt out of the sale or sharing of personal information collected through cookies by contacting us at [email protected].

For detailed information about the specific cookies we use and their purposes, please refer to our full Cookie Policy, available on our website at pequodspizzas.digital.

9. Marketing Communications

With your permission, we may contact you to tell you about new menu items, special offers, promotions, events, and other news related to Pequod's Pizza. We send marketing communications by email.

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" or "opt-out" link at the bottom of any marketing email we send.
• Emailing us directly at [email protected] with your request to be removed from our mailing list.
• Updating your communication preferences in your online account settings.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, receipts, and important account notifications. These are necessary for the provision of our Services and cannot be opted out of while you maintain an active account.

We comply with the CAN-SPAM Act and all other applicable federal and state laws governing commercial email communications.

10. Children's Privacy

Pequod's Pizza's website and online ordering Services are intended for use by individuals who are at least 18 years of age. We do not knowingly collect, solicit, or use personal information from children under the age of 18. Our website is not designed or directed to children.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and all other applicable laws and regulations concerning children's privacy.

11. International Data Transfers

Pequod's Pizza is a United States-based business, and our primary operations, data storage, and processing occur within the United States. However, some of our third-party service providers, such as cloud hosting providers, analytics platforms, and marketing tools, may process data in other countries.

If your personal information is transferred outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your information and that any such transfers comply with applicable data protection laws. These safeguards may include:

• Entering into data processing agreements with our service providers that include appropriate contractual protections for personal data.
• Ensuring that service providers adhere to recognized privacy frameworks and security standards.
• Limiting international transfers to countries or service providers that provide an adequate level of data protection.

By using our Services, you acknowledge and agree that your personal information may be transferred to and processed in the United States and potentially other countries, which may have data protection laws that differ from those in your country of residence.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services, such as third-party delivery platforms, social media networks, or partner businesses. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the privacy practices of any third party.

We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website alerting you to the changes.
• Send an email notification to registered account holders if the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, please discontinue using our Services and contact us to close your account and request deletion of your data.

14. Contact Us and Privacy Inquiries

If you have any questions, concerns, or complaints about this Privacy Policy, our data practices, or how we handle your personal information, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond promptly.

When contacting us with a privacy inquiry or request, please include the following information to help us respond efficiently:

• Your full name and the email address associated with your account (if applicable).
• A clear description of your inquiry, concern, or the right you wish to exercise.
• Any relevant details, such as the date of an interaction or the type of data involved.

We will acknowledge receipt of your request within 10 business days and aim to provide a full response within 45 days, as required under applicable law.

15. Filing a Complaint With a Data Protection Authority

If you believe that your privacy rights have been violated and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the relevant regulatory authority.

15.1 For California Residents

California residents who have concerns about our compliance with the California Consumer Privacy Act (CCPA/CPRA) may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.2 For All U.S. Consumers

All consumers in the United States may file a complaint with the Federal Trade Commission (FTC) if they believe a business has engaged in unfair or deceptive practices related to privacy, in violation of the FTC Act:

• Federal Trade Commission (FTC): ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357)
• FTC Privacy and Security: ftc.gov/privacy-and-security

15.3 State-Specific Authorities

Residents of other U.S. states with specific privacy laws (such as Virginia, Colorado, Connecticut, Texas, or other states with enacted consumer privacy legislation) may have the right to file complaints with their respective state Attorney General's offices. We encourage you to consult the relevant authority in your state for guidance on how to exercise your rights under applicable state privacy law.

We always recommend contacting us directly first at [email protected] before escalating to a regulatory authority, as we are committed to resolving any concerns as quickly and effectively as possible.